Privacy & Policies

Coinpay Trades Privacy Policy

This privacy policy (the “Policy”) explains how Coinpay Trades (Europe) Limited, Coinpay Trades UK Limited, Coinpay Trades Group Limited, Coinpay Trades X Limited, Coinpay Trades AUS Capital Pty Ltd., Coinpay Trades USA LLC, Opus Labs NV, Coinpay Trades (NZ) Ltd., and/or additional Coinpay Trades Group entities to whose services/website you have registered (collectively “Coinpay Trades”, “we” or “us” and the member of the Coinpay Trades group to whose services you registered, the “Coinpay Trades Entity”) collects, uses and discloses personal information through its websites, mobile applications, and other online products and services that link to this Policy (collectively, the “Services”) or when you otherwise interact with us. We encourage you to read the Policy carefully as it forms part of the relevant Coinpay Trades Entity’s terms and conditions, terms of business and/or terms of use, as the case may be.

Application of this Policy

For the purposes of applicable international data protection laws, the respective Coinpay Trades Entity with whom you have registered is the “controller” of personal information collected through www.coinpaytrades.com (http://www.coinpaytrades.com), other Coinpay Trades Group entities’ websites, widgets, mobile applications and other platforms (together the “Site”), and is the company to contact if you have questions about the use of your personal information (see the “Contact Us” section below). The Policy also applies to personal data about each authorized representative of a client and about other persons or entities collected in the course of providing our services (such as directors of corporate clients).

Collection of Information

We collect information you provide directly to us. For example, we collect information when you create an Coinpay Trades account, participate in any interactive features of the Services, fill out a form, participate in a contest or promotion, make a purchase, apply for a job, communicate with us via third party social media sites, request customer support, or otherwise communicate with us.

If you sign up for an Coinpay Trades account or Services, we will collect basic information about you including your name, email address and telephone number. You may provide this information to us directly, or by signing in to your account/service with a third party, including without limitation, Facebook or Google (see “Information We Collect from Other Sources” below). We will use the information that we collect about you to:
● Create and maintain your account
● Allow you to log in to Coinpay Trades
● Contact you about your account and/or the services that Coinpay Trades offers.

Once you have created an Coinpay Trades account, we will ask you to provide additional optional information about yourself to complete your “Profile”. The information we ask for may include your gender, date of birth, place of birth, addresses, nationality, national insurance number (or other government- issued identification number), citizenship and residency status, Tax ID, and information about your experience trading, education, source of income, investment aims and appetite, occupation, employer and employment position, annual income, investment portfolio, total cash and liquid assets and other details or questions as may be required in the Profile creation and the process may be amended by us from time to time.
We will also ask you to provide a copy of an identification document, such as a passport, residency, visa or national identity card, a utility bill and such other documents as may be required by us in order to comply with our regulatory obligations and to verify your identity. Further details about the identification process can be found in the relevant Coinpay Trades Entity’s terms and conditions, terms of business and/or terms of use, as the case may be. We will use the information you provide in your Profile to:
● verify your identity and carry out checks that we are required to conduct by applicable laws and regulations, including without limitation, “know your customer”, anti-money laundering, fraud, sanctions and politically exposed person checks;
● contact you on matters related to your account, including, to request any additional information or documentation;
● provide you with notices related to your account, general updates, market updates and other marketing materials, including, the Services offered by members of the Coinpay Trades Group
● tailor the products and services offered through the Site to you, including without limitation, to perform any suitability or appropriateness assessments for using our services and/or products, such as our high-leveraged trading services and Social Trading Features; assess your credit risk;
● assess your risk score according to parameters determined by Coinpay Trades; assess whether you qualify as a professional client, wholesale client or other specific category of clients; maintain administrative records relating to our business; and
● set up security measures to secure your account, including without limitation, to carry out two-factor authentication.
You can update your Profile at any time by visiting the “Account” page in the Settings menu. We recommend that you update your Profile regularly, to ensure that the Coinpay Trades functions offered to you are appropriate for your current circumstances. You further agree to update such information upon Coinpay Trades’s request, if Coinpay Trades considers the information provided as untrue, incorrect, incomplete and/or inconsistent with other information provided by you at any time. You acknowledge that we may rely upon such information and that you are responsible for any damages or losses which may result from any inaccuracies, including without limitation, the inappropriateness of our Services to your profile. You do not have to provide the information to complete your Profile, however if you choose not to, we may be unable to offer Coinpay Trades’s full functionalities to you.

If you contact us by telephone, email, post or use another function offered by Coinpay Trades, such as the chat feature, we will collect any information about the communication and any additional information that you choose to give us. We will use this information to review, investigate and respond to any comment or question that you may raise. Please note that we record and retain all telephone calls and other communication with us and may use it in our dealings with you including any dispute resolution or legal proceedings.

Users of Coinpay Trades can invite their contacts to sign up for an account with us. We only collect the email addresses of individuals that users choose to invite to join Coinpay Trades and Coinpay Trades only uses the email addresses for sending an invitation to the individual at the request of the existing Coinpay Trades user.

Information About Your Use of the Coinpay Trades Services

Usage and Automatically Collected Information When you access or use our Services, we automatically collect information about you, including:
• Financial Information: We collect financial information related to your use of the Services
● Log Information: We collect log information about your use of the Services, including the type of browser you use, app version, access times, pages viewed, your IP address, any other network identifiers, and the page you visited before navigating to our Services.
● Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
● Activities on the Site: We collect records of activities on the Site, including, any content you post, your account details, the time, value and currency of any deposit, withdrawal, or transaction made and the payment method.
● Location Information: In accordance with your device permissions, we may collect information about the geo-location of your device.
● Information Collected by Cookies and Other Tracking Technologies: We use different technologies to collect information, including cookies and web beacons. You can find out more about Coinpay Trades’s use of cookies and similar technologies in our Cookie Policy.

We may collect personal information about you from third party entities when we seek to verify your identity as part of our regulatory requirements. This may include, for example, identity verification agencies, credit referencing agencies and similar bodies. We may also collect information about you from third parties, when you use or connect to Coinpay Trades by or through a thirdparty platform, such as Facebook or another site, you allow us to access and/or collect certain information from your Third Party Platform profile/account as permitted by the terms of the agreement and your privacy settings with the third party platform. We will share such information with the third party platform for their use. We will share some of the information we collect from you on installation of the mobile app with vendors and other service providers who are engaged by, or working with, us in connection with the operation of the services we provide to you. This information may also be shared with these parties for analytics purposes, which may involve the reproduction and display of your information in an aggregated and anonymized manner that will not in any way identify you.

If you provide us with personal information that we have not requested then we will endeavour to only retain the information that we are otherwise entitled to hold because of the products and services we provide. However, if this additional information is surplus to our requirements but is provided to us in a manner where it is combined with information that we are either required or entitled to retain then you acknowledge that this unsolicited information may be held by us in the same manner as the balance of your personal information.

Changes to this Privacy Policy

The Policy will be reviewed from time to time to take account of changes to our operations or practices and, further, to make sure it remains appropriate to any changes in law, technology and -9- the business environment. Any personal information held will be governed by our most current Policy.

Links

The Site may include links to other websites on the internet. We are not responsible for the content of these sites or for any other privacy practices on these internet sites. You should read the terms of use and the privacy statements of any such websites. Our terms of use and our Privacy Policy apply only to information collected by us in accordance with this Policy.

Contact Us

Should you have any questions regarding the Policy, please contact us at: [email protected] Please include your name, and mailing or email address. We may require that you provide additional information to verify your identity before allowing you to exercise certain rights outlined above.